Information we collect and its sources

We may collect identity and contact details; delivery and billing details; order, return and customer-service records; payment status and limited payment information; account preferences; communications; device, browser, IP address, security and usage data; and marketing or cookie choices. We receive information directly from you, automatically from your use of our website, and from Shopify, payment providers, delivery carriers, fraud-prevention services, analytics providers and advertising services where those services are used.

Why we use information and our lawful bases

We use personal information to provide the website, take and fulfil orders, process payments and refunds, deliver goods, provide support, prevent fraud, keep the service secure, meet accounting and legal duties, improve our operations, measure website use, and send marketing where permitted. Depending on the activity, the lawful basis is performance of a contract, compliance with a legal obligation, our legitimate interests where those interests are not overridden by your rights, or your consent. We do not use consent where another lawful basis is more appropriate.

Service providers

Shopify hosts and supports the online store. Authorised payment providers process payments; logistics providers deliver orders; and technology suppliers may provide security, customer support, analytics or advertising services. Each recipient receives only the information reasonably needed for its role and acts under applicable data-protection duties. The providers actually involved depend on the services enabled for this store and the choices you make at checkout or in the cookie controls.

Complete card numbers and card security codes are handled by Shopify or authorised payment providers and are not stored by this store.

Cookies, advertising and tracking

Strictly necessary cookies and similar technologies may be used without consent where legally permitted for shopping-cart functions, checkout, fraud prevention and security. Non-essential analytics cookies, advertising cookies and other tracking technologies are used only after valid consent has been obtained. You can refuse or withdraw that consent through the cookie controls without affecting strictly necessary functions.

Retention

We keep information only as long as needed for the purpose collected and for legal, accounting, dispute and fraud-prevention requirements. Order, payment-status and tax records are generally retained for up to six years after the relevant accounting period or longer if law requires. Routine customer-service records are generally kept for up to two years after the enquiry closes. Marketing records are kept until consent is withdrawn, an objection is made, or the information is no longer needed. Cookie lifetimes are shown in the applicable cookie controls or cookie information.

Security and international transfers

We use reasonable organisational and technical safeguards such as access controls, secure connections, service-provider review, record minimisation and account-security measures. No system can be guaranteed completely secure.

Some providers may process information outside the United Kingdom. Where a restricted international transfer occurs, we use a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another safeguard permitted by UK law.

Your UK data-protection rights

Subject to legal conditions and exceptions, you may request access to your personal information, correction, deletion, restriction of processing and data portability, and you may object to processing. You may withdraw consent at any time without affecting processing that was lawful before withdrawal. You may also complain to the UK Information Commissioner’s Office. Contact us to exercise a right; we may request information reasonably needed to verify identity and locate the relevant records.

Contact

Email: Support@townbasketce.top
Telephone: 7593028638
Business address: 476 Market Street, Dumfries, DD5 2LP, Scotland, Scotland, Dumfries, Scotland, DD5 2LP, United Kingdom

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).